Tool Nut Reviews

Would give 5 stars for Rhiannon V . She responded to my damaged replacement table saw fence claim. She kept on top of the problem & kept me updated.

Toolnut does not ship to Hawaii. Last I checked, Hawaii was part of the United States. Yes, shipping costs more, but Toolnut could charge for the incremental cost of shipping to Hawaii vs. the cost of free shipping to the continental US to the farthest state. That way Hawaii customers would still benefit from the free shipping discount that all continental US states get.

If you enjoy above average prices and having your order processed and processed and processed and processed and processed and processed and processed and processed and then eventually shipped this is the company for you. Experiencing my one and only order with them right now!

We are licensed Building , Electrical, Plumbing and Mechanical contractor. So we purchase a lot of tools.
The people at Tool Nut are fantastic. It is refreshing to find a company that stands behind what they say. And their prices most of the time are less than Amzon.
Yes buy from them, you will be very pleased.
John

Notwithstanding the fact that I’m a RocklerPro and live within 10 minutes of a Rockler store, I chose to order a large number of Festool items from The Tool Nut to support a small family owned business. The order was processed and shipped quickly; however, one of the items arrived damaged during shipment to me. Rhiannon in Customer Service was outstanding in assisting me. Rarely have I received such competent and professional customer service. The Tool Nut will now be my go to online shopping store, thanks to Rhiannon.

Good prices on quality products, but I got ripped off.
Ordered what was described as a hammer drill/driver, 1/4 inch impact driver, 2 batteries, charger and 3/8 inch ratchet. Got all but the ratchet. Don't know if it's a misprint or what, but I was expecting all 3 tools and only getting 2 kinda p****d me off.

Edit: After complaining to the company and commenting on here I got a reply from John who explained it was a mix up on their part. The picture and ad had been changed, but not the description. Since the ratchet was listed in the description John is sending one.

I ordered a Jet mobile base which arrived in a damaged box with all 4 rails missing . Rhiannon V. Sent a complete new unit & told me to keep the original one for parts.
The oscillating Jet edge sander, which I also ordered, arrived in good condition.
Excellent customer support.
Eric

They have fast delivery and if something is in back order all I had to do was email the customer support and they got right back to me and help me with refunding my account do to me not wanting to wait that long for it to get restocked. They are my favorite place to shop for tools

Don't run a sale on items you don't have in stock! What a terrible company. If you want to wait months for backordered items this is the place for you. I suspect the website designers purposefully set up their storefront so you have no way of knowing, at the time of purchase, which items are out of stock. Stay away from this place and save yourself a lot of grief.

Ordered tools needed for a job waited 4 days like the website says they allow themselves to ship... Nothing. Called next 3 days in a row and was told each day "they will go out today"... Been almost 10 days and still haven't shipped. Buy from anyone else !